The long-standing era of prioritizing growth at all costs has definitively ended, giving way to a new paradigm where sustainable, profitable growth is the ultimate measure of success for Software-as-a-Service (SaaS) companies. A KeyBanc/Sapphire Ventures survey highlights that private SaaS firms
Software as a Service technology provides businesses with unprecedented access to IT resources. Large enterprises often use over 1,000 SaaS applications , a number that continues to rise as new tools enter the market. While this ecosystem delivers operational flexibility and productivity, it also
Many business leaders mistakenly use the terms "AI agents" and "agentic AI" interchangeably. While both concepts offer the promise of automation, confusing them can result in misaligned investments, flawed strategies, and missed opportunities. One represents a tool for tactical efficiency, while
A 5% increase in customer retention can boost profits by up to 95%, yet many B2B Software-as-a-Service (SaaS) companies still lose customers early. Why? Because their onboarding focuses on features, not outcomes. Most companies treat onboarding as a one-time event, overwhelming users with setup
Artificial intelligence has remixed the economics of software. A decade ago, most business-to-business SaaS companies had a straightforward answer to the pricing question: count the seats and multiply by a monthly subscription fee. That model thrived when more users meant more value, and the
In today’s SaaS industry, change occurs at exponential rates. While SaaS vendors have sprinkled AI on top of existing products as “nice-to-have” features for years, times are different now. Today, SaaS offerings are expected to be AI-native, designed with AI models, agents, and predictive systems
