Now that subscription-first models are standard, companies are using unique ways to assess ROI from SaaS solutions. In boardrooms, Monthly Recurring Revenue (MRR), churn rate and customer acquisition cost (CAC) have been the most watched indicators for years. These data points are important for
If you run a business, you probably need to make a lot of sales calls. However, you might not have known that, according to the Association of Credit and Collection Professionals , 74% of your calls go straight to the "spam" box. So, if you’re trying to generate sales over the phone, a large
Why autonomous AI agents could disrupt, reinvent, and ultimately redefine how software is delivered, priced, and valued. The SaaS plateau: An industry ripe for reinvention For over two decades, Software-as-a-Service (SaaS) has been the gold standard in delivering scalable, cloud-based solutions .
As Software as a Service (SaaS) became more sophisticated, traditional customer support began changing. Companies have moved away from expensive in-house call centers, rigid resources, and old-school phone lines. More players are starting to use artificial intelligence and notice clearer effects on
The past two decades were the era of Software-as-a-Service (SaaS) hegemony in the digital revolution landscape. Companies have largely embraced cloud-based models to automate redundant tasks, drive customer relationships, and streamline processes. But a new kind of tech change is now on the rise,
Software as a Service, often termed SaaS, has been on the scene for a while. It is technically transforming businesses like yours, offering cost-effective, flexible software solutions. However, as artificial intelligence (AI) continues to take up space, an emergent question in technology circles,
