Samuel Duvains

A single frustrating customer service experience over a broken television became the unlikely catalyst for a multi-billion-dollar software revolution that would challenge the established titans of Silicon Valley from a small office in Chennai, India. In a landscape dominated by complex, costly

Imagine a world where artificial intelligence seamlessly handles complex business operations, acting as a virtual workforce that never sleeps, tirelessly optimizing every process. This isn't a far-off dream but the ambitious vision Amazon Web Services (AWS) painted at its flagship re:Invent

I'm thrilled to sit down with Vijay Raina, a renowned expert in enterprise SaaS technology and software design. With his deep expertise in software architecture and thought leadership in the tech space, Vijay offers unparalleled insights into the rapidly evolving world of startup funding and

Imagine a sales team buried under a mountain of leads in a Microsoft Dynamics 365 CRM dashboard, spending countless hours each week trying to pinpoint which prospects are worth pursuing. Despite access to heaps of data, decisions often boil down to a manager’s hunch or outdated historical trends

Setting the Stage for a Procurement Revolution Imagine a world where small and midsize brands can compete with industry giants in sourcing suppliers globally, slashing costs by over a third without a dedicated procurement team. This is no longer a distant dream but a reality driven by artificial

Unveiling the AI Revolution in Customer Engagement Imagine a world where every customer interaction feels tailor-made, where businesses anticipate needs before they’re even voiced—this is the promise of artificial intelligence in customer experience today. Across industries, AI is no longer a

Imagine a world where enterprise software no longer just supports business operations but actively drives them, making decisions and orchestrating complex workflows with almost no human input. This isn't a distant dream but a reality taking shape right now in 2025, as agentic AI emerges as a

Imagine a city not often mentioned in the same breath as Silicon Valley suddenly becoming a powerhouse for artificial intelligence innovation, drawing the sharp eyes of global investors. That city is Toronto, and it’s capturing the attention of heavyweights like Forum Ventures, a US-based venture

Imagine a world where the most sensitive data of governments and corporations—think classified intelligence or proprietary trade secrets—could be harnessed for cutting-edge artificial intelligence without ever leaving the secure walls of their own facilities. This isn’t a far-fetched dream but a

Imagine a world where enterprise budgets are stretched thin, yet the demand for cutting-edge software solutions skyrockets at an unprecedented pace. This is the reality of the enterprise IT market in 2025, a sprawling $6 trillion ecosystem where software has emerged as the dominant force, outpacing